Frequently Asked Questions
Answers to common questions about the available services and how to use the platform.
General Questions
NORDIC FINTRUST is a connected platform that brings useful everyday services together in one place — from money and payments to travel, shipping, protection and advisory.
Visit the Services page to explore all categories and services in one place, from money and payments to travel, shipping, protection and advisory.
Account
Use the Create an Account page, enter your first name, last name, email address and a password, accept the Terms & Conditions, and confirm. You will then be guided through the verification steps.
Check that your email address and password are correct. If you forgot your password, use the Forgot Password option to reset it. For other issues, contact our support team.
Payments
Waylette represents your available money within the platform and can be used for eligible operations and services.
Review the amount and all the details of your operation before confirming. Keeping the relevant information available helps you complete your operation more easily.
Services
Open the service page, follow the steps described in its guide, and review the details before confirming your operation. Each service has its own guide to help you understand how it works.
Each service explains how to follow the progress of your operation. Keep the relevant information available and review the details before confirming.
Security
Use a strong and unique password, keep your account credentials confidential, and avoid sharing them with anyone. Contact support if you suspect unauthorized use of your account.
We apply appropriate measures to protect your personal data and explain how it is used in our Privacy Policy.
Rewards & Loyalty
Waylette represents your available money within the platform and can be used for eligible operations. Points are loyalty rewards and belong to a separate category.
Visit the Points & Benefits service page to understand how points and benefits work, and explore the Rewards & Loyalty section of your account to follow your points.
Still need help?
If your question is not covered above, contact our support team and we will be happy to guide you.